Terms of Service
Last Updated: September 2026
These Terms of Service ("Terms") govern your use of the BamBam Cleaning Services website and your booking of cleaning services with BamBam Cleaning Services ("BamBam," "we," "us," or "our"). By requesting a quote or booking a cleaning, you agree to these Terms.
Cleaning Services
We offer Standard Cleaning, Deep Cleaning, and Move-In / Move-Out Cleaning. Each service includes the tasks described on our website at the time of booking. Your quote is based on the property information you provide, including bedrooms, bathrooms, square footage, and current condition.
Quotes and Property Information
Quotes are generated based on the information you provide about your home. If the actual condition of your home is meaningfully different from what was described, we will contact you before performing any work that would change the agreed price.
Deposits and Payments
If you cancel your appointment, the deposit will not be refunded, regardless of how far in advance the cancellation is made.
The deposit is not an additional fee — it is applied toward your total cleaning price.
Saved Payment Methods & Remaining Balance
When you book a cleaning, you:
- Pay the required deposit at the time of booking.
- Authorize your payment method to be securely saved through Stripe, our payment processor.
- Receive the cleaning service on your scheduled date.
- Have the remaining balance charged to your saved payment method after the cleaning has been completed.
BamBam does not directly store your complete card information — it is securely handled by Stripe.
Cancellations
You may cancel your appointment at any time by contacting us. As stated above, deposits are non-refundable regardless of when the cancellation is made.
Rescheduling
If our cleaning team cannot access the property due to circumstances within the customer's control (such as no one being present to provide access, or an incorrect address), the appointment may be treated as a cancellation and the deposit remains non-refundable.
If BamBam must cancel an appointment and cannot reasonably reschedule the service, we will offer an appropriate resolution, which may include refunding the deposit.
Property Access
You are responsible for providing our team with reasonable access to your home at the scheduled appointment time (such as a key, access code, or someone present to let the team in).
Safety Conditions
We reserve the right to decline or discontinue a cleaning if our team encounters conditions that are unsafe, hazardous, or otherwise make it unreasonable to safely perform the service.
Pets
Please let us know if you have pets at home. For the safety of our team and your pets, we recommend securing pets during the cleaning if they may be anxious around new people.
Personal Belongings & Valuables
We recommend securing or storing away valuables, fragile items, and personal documents prior to your appointment. BamBam is not responsible for items left in accessible areas that are not disclosed to our team in advance.
Damage or Service Concerns
If you have any concerns about the cleaning provided or believe something was damaged during service, please contact us as soon as possible so we can look into it and work with you on a resolution.
Cleaning Result Limitations
While we aim for excellent results on every visit, certain conditions (such as permanent staining, long-neglected buildup, or structural wear) may not be fully resolved with standard cleaning methods. Our team will let you know if this applies to your home.
Add-Ons
Add-on services (such as inside-oven or inside-refrigerator cleaning) are optional and are priced separately from your base cleaning, as shown at checkout.
Recurring Services
If you choose a recurring cleaning plan, each visit is scheduled based on the frequency you select (weekly, every two weeks, or monthly). Recurring appointments follow the same deposit, cancellation, and rescheduling policies described above.
Website Use
You agree to use our website only for lawful purposes and to provide accurate information when requesting a quote or booking a service.
Third-Party Services
Our booking and payment process relies on third-party services, including Stripe for payment processing. Your use of these services is also subject to their own applicable terms.
Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms, please contact us.