Privacy Policy
Last Updated: September 2026
This Privacy Policy explains how BamBam Cleaning Services ("BamBam," "we," "us," or "our") collects, uses, and protects information when you use our website or book a cleaning service with us.
Information We Collect
When you request a quote, book a cleaning, or otherwise interact with our website, we may collect:
- Your name
- Email address
- Phone number
- Service address
- Property information (such as size, number of bedrooms and bathrooms, and condition)
- Cleaning preferences and add-ons you select
- Booking information, including date, time, and service type
- Any other information you voluntarily provide to us
Payments
Payments are processed securely through Stripe, a third-party payment processor. BamBam Cleaning Services does not directly store your complete credit or debit card number on its own servers.
When you authorize it during checkout, Stripe may securely save your payment method so that BamBam can charge the remaining balance associated with your booked cleaning after the service has been completed.
How We Use Your Information
We use the information we collect to:
- Provide instant quotes based on your home's details
- Manage and confirm your bookings
- Perform the cleaning services you've requested
- Process payments, including deposits and remaining balances
- Communicate with you about your appointment
- Provide customer support
- Prevent fraud or misuse of our services
- Improve our website and services
- Comply with applicable legal obligations
Transactional Communications
We may send you emails or messages related to your booking, such as booking confirmations, appointment reminders, and receipts. These communications are necessary to provide our services and are not promotional in nature.
Third-Party Service Providers
We work with trusted third-party providers to operate our business, including payment processing (Stripe), website hosting (Netlify), and email delivery. These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose.
Cookies and Analytics
Our website may use basic cookies or similar technologies necessary for the site to function properly. We may also use analytics tools to understand how visitors use our website, which helps us improve the booking experience.
Data Security
We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices
You may contact us at any time to ask what information we have about you, request corrections, or request that we delete information we hold about you, subject to any legal or operational requirements that may apply (such as records needed for completed transactions).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.